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Knowledgeable and dedicated customer service professional with more than 3 years of extensive experience in (BPO, IT, Call Centre, Domestic and International processes) industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
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I'm Soliat Azeez, a proactive, highly skilled, detail-oriented, and experienced virtual assistant with over 3 years of dedicated experience supporting executives and individuals like yourself. With a proven track record of success, I provide a comprehensive suite of services designed to relieve the burden of administrative tasks, allowing you to focus on what is most important—your core objectives and goals. I help my clients reclaim their time and achieve more by expertly managing calendars, emails, travel, and projects. I typically free up 40+ hours per week for my clients, allowing them to focus on high-impact activities with my top-notch virtual support skills.
Skills
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Customer Service| Customer Care| Technical Support| Sales| Sales Coach| Escalations| Team Leader| Social Media Manager| Email and Schedule Management
Skills
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I am a passionate undergraduate pursuing a bachelor's in business with a major in Marketing and a minor in Business Analytics. I thrive in dynamic and welcoming workplaces, and I enjoy taking on leadership roles in teams. My combination of creativity and analytical thinking enables me to create creative marketing tactics. My practical experience includes digital marketing, market research, and data analysis. Lifelong learning is crucial to me since I actively seek new knowledge and use technology to promote creativity. I'm excited to use my marketing knowledge and leadership abilities to make a difference .
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I am an excellent customer service or support specialist, virtual assistance and lead manager. I love to help people with remote solutions and assistance. My experience allows me to understand real quick people needs and requests to be solved in the shortest time as possible, on the other hand I will give you my best as I love to work focused on details to give the best and keep growing up to show all my skills as team leader in a company that values my service.
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In my role as a virtual assistant for a health coach, I was responsible for managing Electronic Health Records (EHR) and handling various administrative tasks. This included tasks such as scheduling client appointments, organizing client files, managing communication with clients, and ensuring that all administrative processes ran smoothly. Additionally, I assisted in coordinating the health coach's schedule, arranging client consultations, and following up with clients to ensure they had the necessary support and information. I also maintained confidentiality and privacy standards when handling sensitive client information, ensuring compliance with relevant regulations such as HIPAA. My experience as a virtual assistant in this capacity allowed me to develop strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. These skills were instrumental in my transition to lead generation, where I applied the same level of diligence and profess
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Dedicated and detail-oriented professional with a proven track record in sales, operations, compliance, and customer service. Experienced in leading teams and ensuring regulatory compliance excellence in cryptocurrency markets. Skilled in conducting KYC/AML due diligence, implementing transaction monitoring systems, and providing real-time support to users. Adept at collaborating with cross-functional teams, staying updated on industry trends, and driving customer satisfaction
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I am a graduate of Computer engineering, having B.Eng, Second Class (Upper Division). By extension I am versed in Software engineering, Hardware engineering, and Computer Science. Furthermore, by interest, I have been building and participating in the Web3 space for 3 years, and I have worked as a volunteer and full-time community moderator on Discord, and a self accomplished threadoor on X. My strengths and passion lies in building, and managing communities, and fostering communities growth, while breaking down complex information with the use of creative write-ups and videos. When I am not creating contents, or moderating, I am busy immersing myself in the web3 gaming sphere, participating as a P2E gamer, and a game tester, both of which I have done across multiple titles.
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Skills
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I am a dedicated professional with a strong background in customer relations and sales. With over 4 years of experience in B2B and B2C sales, I have developed excellent interpersonal and communication skills, and the ability to multi-task and work efficiently under pressure. My commitment to customer satisfaction, attention to detail, and experience in customer service make me an ideal candidate for your virtual customer service needs.