Member of Client Operations, Trading

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At Anchorage Digital, we focus on developing the most advanced digital asset platform for institutional involvement in the crypto space. Founded in 2017, Anchorage Digital is a regulated crypto platform providing integrated financial services and infrastructure solutions to institutions. With the distinction of being the first federally chartered crypto bank in the US, our services encompass secure custody, regulatory compliance, diverse product offerings, and client service excellence. We are committed to expanding our team with individuals who embody humility, creativity, and a thirst for learning.

Join our global remote-friendly team, with the option to work in-office across different locations including New York City, Sioux Falls, Porto, Lisbon, and Singapore. We emphasize collaboration by organizing quarterly in-person collaboration days to unite our team and enhance the camaraderie within our Village.

As a valued Member of Trading Operations, you will play a critical role in supporting our clients in daily activities related to digital asset instruments. Your responsibilities will include overseeing the post-trade life-cycle functions of digital assets, ensuring prompt settlements, reconciliation, and implementing robust risk management protocols. This position demands expertise in cryptocurrencies, blockchain technology, financial operations, and risk mitigation. The ideal candidate should possess strong technical acumen, the ability to manage complex tasks, organizational proficiency, along with effective communication and influencing skills. You should also have comprehensive knowledge of settlement operations, as well as an understanding of the regulatory and operational aspects at each stage. Collaborating with various teams and working closely with client operations are key aspects of this role to develop and refine processes and procedures.

We have outlined the Factors of Growth & Impact to guide team members in measuring impact and assessing coaching, feedback, and learning opportunities within and beyond the scope of the Client Operations role:

Technical Skills:

• Demonstrating a deep understanding of traditional financial services, products, and strategies to offer thought leadership and strategic guidance to Anchorage Digital clients.
• Efficiently managing Counterparty and Client settlement requests within agreed SLAs, while monitoring progress towards established KPIs for trade operations.
• Supporting daily spot, lending, and derivatives operations, ensuring accurate processing, timely completion, and adherence to established procedures.
• Utilizing blockchain explorers, trading platforms, and other software to reconcile and monitor activity across digital assets.
• Performing cash positioning and inventory management to optimize treasury management, mitigate risks, and streamline client settlements.
• Cultivating collaboration with Engineering and Product teams to enhance trading, settlement, and risk operations workflows.
• Engaging with Accounting and Finance teams to ensure timely provision of accurate trade data and resolution of breakages.
• Leading process improvement initiatives to enhance operational efficiency.
• Having a comprehensive understanding of the crypto industry, tokens, protocols, and their applications.

Complexity and Impact of Work:

• Adapting quickly to evolving business strategies, new products, and tasks.
• Managing the complexities of reconciling transactions involving diverse digital assets.
• Successfully handling time-sensitive tasks, balancing competing demands, and meeting deadlines efficiently.
• Contributing to internal projects and enhancing processes.
• Capable of autonomously delivering day-to-day results on core tasks.
• Managing monitoring of outstanding settlements to ensure timely resolution.
• Effectively evaluating risks to the organization and clients.

Organizational Knowledge:

• Staying updated on cryptocurrency industry trends, regulatory guidelines, and best practices in settlements and custodial services.
• Understanding various cryptocurrencies, underlying technologies, and custodianship processes.
• Sharing knowledge within the team and fostering collaboration.
• Collaborating with interdepartmental teams to achieve common goals.

Communication and Influence:

• Mentoring team members and identifying process improvements.
• Demonstrating "executive presence" when interfacing with financial investors and C-level executives.
• Actively engaging in discussions to enhance processes and convey information effectively.
• Establishing relationships with key partners to support Compliance and Product departments, as well as external counterparties.
• Collaborating effectively with internal stakeholders to resolve settlement-related issues.

Qualifications:

• Possess 3+ years of experience supporting settlement activities for institutional clients in traditional and crypto asset classes.
• Showcase strong problem-solving skills and agility to identify risks and pivot when goals change.

Desired but not required:

• Familiarity with Python and SQL.
• Background in crypto-native institutions.
• Passion for building early-stage startups.
• Appreciation for narratives like the soundtrack to Hamilton.

Compensation and Benefits:

• Anchorage Digital offers competitive compensation based on market norms and data analysis.
• Employees receive a market-leading salary, meaningful equity, and a comprehensive benefits package.
• Benefits include health, dental, and vision coverage with no out-of-pocket premiums for you or your family.

About Anchorage Digital:

The Anchorage team, also known as the Village, combines expertise in platform security, financial services, and distributed ledger technology to facilitate institutional participation in the digital asset ecosystem. As a diverse team of over 300 members, our shared goal is to lay the foundation for secure value transfer in the evolving global economy. Anchorage Digital prioritizes creating an inclusive workplace where every individual feels respected, supported, and connected to their work. The company is committed to equal employment opportunities and values diversity and openness in the workplace.

Anchorage Digital is dedicated to maintaining the privacy and trust of its clients by handling personal and financial information securely. Learn more about our commitment in our privacy policy notices.