Customer Support Specialist
Melbourne, Australia
Full time
Remote
485.08
-
0.00
Monthly
5,821
-
0.00
Annual
Role
Customer service
Work Experience
Less than 1 year
Description
The Customer Support Specialist is responsible for providing exceptional customer service and support to resolve inquiries, issues, and concerns from customers. This role involves communicating with customers through various channels to ensure their satisfaction and enhance the overall customer experience.
Key Responsibilities:
Customer Assistance:
- Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
- Provide accurate information and assistance regarding products, services, orders, billing, and technical support.
- Guide customers through troubleshooting processes to resolve issues and ensure a positive resolution.
Issue Resolution:
- Investigate and resolve customer complaints, concerns, or escalations promptly and effectively.
- Escalate complex issues to appropriate teams or management for further assistance and resolution.
Communication:
- Maintain a professional and courteous demeanor in all customer interactions.
- Communicate with empathy and understanding to build rapport and trust with customers.
- Follow up with customers to ensure that their inquiries or issues have been resolved satisfactorily.
Documentation:
- Accurately document customer interactions, inquiries, and resolutions in the customer support system or CRM software.
- Update customer accounts with relevant information and notes to facilitate seamless communication and follow-up.
Product Knowledge:
- Develop and maintain a thorough understanding of company products, services, and policies.
- Stay updated on product features, updates, and enhancements to provide accurate information to customers.
Team Collaboration:
- Collaborate with other members of the customer support team to share knowledge, best practices, and insights.
- Provide feedback to management regarding recurring issues, trends, or opportunities for improvement.
Skills Required
Steve Mikaelson
Website
Not specified
Country
Not specified
Description
Not specified
Figure
Senior Platform Engineer
San Francisco, USA
San Francisco, USA
Full time
Office
About Figure
Figure is transforming financial services through its disruptive, scalable, and rapidly expanding technology platform. With a focus on loan origination activities and an extensive network of partners, Figure is poised to introduce new products that enhance industry efficiency and transparency. The platform integrates cutting-edge technology to create transparent and efficient capital markets, supported by a growing pool of originated assets. Figure's dedicated team embodies passion and drive, fostering innovation and collaboration within a culture of entrepreneurship.
Overview
As a Senior DevOps Engineer at Figure Technology Solutions, you will be instrumental in designing, implementing, and expanding cloud infrastructure and platform tools. We seek a creative and collaborative team member to support our direct-to-consumer products that are reshaping the financial services sector.
Key Responsibilities
Enhance the functionality of internal platforms to optimize the engineer's experience.
Proactively identify and resolve challenges to streamline processes.
Drive innovative technical solutions following iterative principles.
Collaborate with project leads and software engineers in cross-functional teams.
Utilize technical expertise to address real-world problems effectively.
Participate in an on-call rotation within the team.
Qualifications
3-4 years of experience in DevOps/SRE/development within an agile environment.
Proficient in DevOps best practices with the ability to troubleshoot complex issues.
Skilled in taking a project from inception to release.
Experience with cloud computing providers like GCP or AWS.
Knowledge of Kubernetes, Kubernetes Operators, and modern API Gateways (e.g., Kong, NGINX).
Proficiency in Go or a similar programming language.
Proficient in Infrastructure as Code using tools like Terraform or OpenTofu, alongside automation with Atlantis, Terraform Cloud, or similar solutions.
Experience with scaling CI/CD platforms, such as Github Actions and ArgoCD, focusing on engineer satisfaction.
Background in managing high availability and high-traffic production web environments.
Strong collaboration and interpersonal skills.
Benefits
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program.
Life and disability insurance coverage.
Various benefit options like HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Flexible work options: in-office, remote, or hybrid.
Home office and technology stipend for remote workers.
Flexible time-off policy.
Continuing education reimbursement.
Team swag deliveries!
For residents of CO, NY, CA, and WA, salary ranges from $119,680 to $149,600 with up to a 25% Bonus and Equity. Compensation may vary depending on the candidate's experience and location.
Please refer to the California Employee and Prospective Employee Privacy Notice for details regarding how Figure manages applicant data. By submitting your application, you acknowledge and accept the terms of the notice.
(Note: Markdown content provided above due to the formatting structure required.)
Figure is transforming financial services through its disruptive, scalable, and rapidly expanding technology platform. With a focus on loan origination activities and an extensive network of partners, Figure is poised to introduce new products that enhance industry efficiency and transparency. The platform integrates cutting-edge technology to create transparent and efficient capital markets, supported by a growing pool of originated assets. Figure's dedicated team embodies passion and drive, fostering innovation and collaboration within a culture of entrepreneurship.
Overview
As a Senior DevOps Engineer at Figure Technology Solutions, you will be instrumental in designing, implementing, and expanding cloud infrastructure and platform tools. We seek a creative and collaborative team member to support our direct-to-consumer products that are reshaping the financial services sector.
Key Responsibilities
Enhance the functionality of internal platforms to optimize the engineer's experience.
Proactively identify and resolve challenges to streamline processes.
Drive innovative technical solutions following iterative principles.
Collaborate with project leads and software engineers in cross-functional teams.
Utilize technical expertise to address real-world problems effectively.
Participate in an on-call rotation within the team.
Qualifications
3-4 years of experience in DevOps/SRE/development within an agile environment.
Proficient in DevOps best practices with the ability to troubleshoot complex issues.
Skilled in taking a project from inception to release.
Experience with cloud computing providers like GCP or AWS.
Knowledge of Kubernetes, Kubernetes Operators, and modern API Gateways (e.g., Kong, NGINX).
Proficiency in Go or a similar programming language.
Proficient in Infrastructure as Code using tools like Terraform or OpenTofu, alongside automation with Atlantis, Terraform Cloud, or similar solutions.
Experience with scaling CI/CD platforms, such as Github Actions and ArgoCD, focusing on engineer satisfaction.
Background in managing high availability and high-traffic production web environments.
Strong collaboration and interpersonal skills.
Benefits
Competitive salary and opportunities for growth.
Quarterly performance-based bonus.
Equity stock options package.
Comprehensive health, vision, dental insurance, and wellness program.
Life and disability insurance coverage.
Various benefit options like HSA, FSA, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Flexible work options: in-office, remote, or hybrid.
Home office and technology stipend for remote workers.
Flexible time-off policy.
Continuing education reimbursement.
Team swag deliveries!
For residents of CO, NY, CA, and WA, salary ranges from $119,680 to $149,600 with up to a 25% Bonus and Equity. Compensation may vary depending on the candidate's experience and location.
Please refer to the California Employee and Prospective Employee Privacy Notice for details regarding how Figure manages applicant data. By submitting your application, you acknowledge and accept the terms of the notice.
(Note: Markdown content provided above due to the formatting structure required.)
Nethermind
Senior Blockchain Project Manager
Full time
Remote
We are a dynamic team devoted to enabling enterprises and developers globally to engage with and create on decentralized systems. Our spectrum of expertise encompasses Ethereum and Starknet protocol engineering, layer-2 solutions, cryptography and protocol research, DeFi, security auditing, formal verification, real-time monitoring, smart contract development, dapps, and enterprise engineering.
Innovating to address intricate challenges in the blockchain realm, we engage in collaborations with significant entities such as Ethereum Foundation, Starknet Foundation, Gnosis Chain, Flashbots, Forta Protocol, Lido, EigenLayer, Open Zeppelin, RISCZero, and Aleph Zero, among others. Presently, our team consists of nearly 200 professionals working remotely from over 45 countries.
Is this you?
We are in search of a skilled Senior Blockchain Project Manager to provide support across various teams and projects at our organization. Join forces with brilliant minds in the blockchain sector and contribute to shaping the future of Web3 with us.
If you are constantly exploring ways to optimize, structure, and enhance operational efficiencies, you align with our aspirations. A deep-seated enthusiasm for advancing the Ethereum ecosystem and fostering high-performing team dynamics indicates a great match.
Operating with a holistic view of projects from diverse perspectives while collaborating with multiple engineering teams concurrently is a key quality we value and seek in potential candidates.
Responsibilities:
Communication & Leadership:
Manage client relationships and stakeholder communications to ensure project fulfillment.
Proactively resolve obstacles to foster team growth and productivity.
Uphold transparent, professional communication standards.
Implement project management best practices within teams
Work Organization:
Coordinate project planning, estimation, retrospectives, and backlog grooming.
PM&BA:
Analyze, plan, and convey requirements for scheduled projects.
Provide consistent feedback to ensure team enhancement.
Maintain stakeholders informed on project progress.
Supervise project finances and adherence to timelines.
Lead recruitment efforts to cater to strategic objectives of the team.
Prioritize task backlog and steer product roadmap planning.
Monitor potential risks and contribute to project management best practices.
Support intern integration within teams to boost intern participation.
Skills:
Proficient in client management and conflict resolution.
Strong written communication skills.
Effective team leadership and motivation abilities.
Skilled at making data-driven decisions promptly.
Good comprehension of project management tools and methodologies.
Knowledge of SDLC, software architecture, and blockchain ecosystem.
Experience in talent development and coaching within tech fields.
Proficient in analytical problem-solving and budget management.
Excellent time management and multitasking skills.
Basic understanding of contracting processes.
Beneficial Skills:
Prior experience in managing blockchain projects, particularly in Ethereum ecosystem.
Previous roles in development, product management, or business analysis.
Knowledge of Ethereum roadmap and financial market principles.
Kindly note that by providing your information, you consent to its storage and processing for recruitment purposes according to UK GDPR standards. Details on data processing are available in our privacy policy. Should you have inquiries or wish to withdraw your consent, please contact legalnotices@nethermind.io.
OKX
Staff Software Engineer, Payment
San Jose, USA
San Jose, USA
Full time
Office
Who We Are
We are a forward-thinking company that is transforming systems through digital asset exchange, Web3 portal, and blockchain ecosystems. Our mission is to create a more equitable, transparent, and accessible society using blockchain technology. With over 50 million users across 180+ countries and a strong team of 3000+ employees, we are dedicated to driving positive change.
About the Opportunity
We are seeking a highly skilled Staff Software Engineer/Senior Staff Software Engineer to join our Payments Team. In this role, you will play a pivotal role in enhancing the engineering team in the US. Your responsibilities will include collaborating with product managers, designers, and other engineers to develop the core components of a scalable, resilient, and observable payment platform.
What You’ll Be Doing
Develop and design high-scale APIs and distributed payment services operating on various cloud platforms, with Java being the primary language.
Engage in code reviews to ensure code quality and adherence to standards.
Resolve complex technical issues by identifying and implementing effective solutions.
Stay informed about the latest trends and developments in technology and software development.
Collaborate within a dynamic and fast-paced team environment.
What We Look For In You
Minimum of 8 years of experience in backend Software Development.
Proficiency in Java development, with experience in other languages considered a bonus.
Proven track record in creating and maintaining large-scale, high-availability applications.
Strong grasp of software engineering principles, including data structures, algorithms, and design patterns.
Ability to work collaboratively in solving intricate cross-team challenges.
Exceptional problem-solving skills, both individually and within a team setting.
Excellent communication skills, with the capacity to explain complex technical concepts to non-technical stakeholders.
Nice to Haves
Preferred experience with Java Spring Boot.
Experience with payment platforms and systems is advantageous.
Strategic thinking coupled with analytical and execution skills.
Familiarity with product management processes and tools.
Exposure to collaborating with teams spanning multiple locations and time zones.
Perks & Benefits
Competitive total compensation package.
Learning and development programs with an education subsidy for personal growth.
Team building activities and company events.
Ensuring Equal Opportunities
We are dedicated to providing equal opportunities in employment, irrespective of various factors such as race, religion, gender, or disability. Our commitment to a fair selection process in hiring is a core value that we uphold.
We are a forward-thinking company that is transforming systems through digital asset exchange, Web3 portal, and blockchain ecosystems. Our mission is to create a more equitable, transparent, and accessible society using blockchain technology. With over 50 million users across 180+ countries and a strong team of 3000+ employees, we are dedicated to driving positive change.
About the Opportunity
We are seeking a highly skilled Staff Software Engineer/Senior Staff Software Engineer to join our Payments Team. In this role, you will play a pivotal role in enhancing the engineering team in the US. Your responsibilities will include collaborating with product managers, designers, and other engineers to develop the core components of a scalable, resilient, and observable payment platform.
What You’ll Be Doing
Develop and design high-scale APIs and distributed payment services operating on various cloud platforms, with Java being the primary language.
Engage in code reviews to ensure code quality and adherence to standards.
Resolve complex technical issues by identifying and implementing effective solutions.
Stay informed about the latest trends and developments in technology and software development.
Collaborate within a dynamic and fast-paced team environment.
What We Look For In You
Minimum of 8 years of experience in backend Software Development.
Proficiency in Java development, with experience in other languages considered a bonus.
Proven track record in creating and maintaining large-scale, high-availability applications.
Strong grasp of software engineering principles, including data structures, algorithms, and design patterns.
Ability to work collaboratively in solving intricate cross-team challenges.
Exceptional problem-solving skills, both individually and within a team setting.
Excellent communication skills, with the capacity to explain complex technical concepts to non-technical stakeholders.
Nice to Haves
Preferred experience with Java Spring Boot.
Experience with payment platforms and systems is advantageous.
Strategic thinking coupled with analytical and execution skills.
Familiarity with product management processes and tools.
Exposure to collaborating with teams spanning multiple locations and time zones.
Perks & Benefits
Competitive total compensation package.
Learning and development programs with an education subsidy for personal growth.
Team building activities and company events.
Ensuring Equal Opportunities
We are dedicated to providing equal opportunities in employment, irrespective of various factors such as race, religion, gender, or disability. Our commitment to a fair selection process in hiring is a core value that we uphold.
Сrypto.com
Crypto.com - Partnership Lead (Institutions)
Hong Kong +2
Hong Kong +2
Full time
Hybrid
*
The institutional sales team offers you the chance to lead and cultivate your institutional/high-net-worth client base. You will play a key role in guiding clients through their first crypto investments and designing unique crypto products tailored to their needs. As a member of our operations team, you will engage with various stakeholders, including sales traders, account managers, and sales managers, contributing to the growth of our expanding infrastructure.
Key Responsibilities
Identify and propose partnership opportunities with institutions, such as crypto ETFs and assets tokenization
Drive institutional partnerships from concept development and outreach to successful partnerships through collaboration with internal teams
Stay updated on institutional trends like crypto ETFs and assets tokenization, sharing insights with internal teams to shape business strategy
Expand the portfolio of institutional partners, keeping them informed about the latest developments at Crypto.com
Represent Crypto.com at industry conferences and events
Requirements
Minimum of 8 years of experience in relevant roles with a proven track record of creating impactful partnerships
A strong passion for the crypto industry with in-depth knowledge of institutional topics like ETFs and asset tokenization
Excellent communication, presentation, and relationship-building skills
Ability to work collaboratively in teams
Life @ Crypto.com
Encouraged to think innovatively and pursue new opportunities within a supportive team
Promotes a transformative and proactive work environment to inspire innovative solutions
Supports personal and professional growth through skill development
Fosters a positive work culture focused on mutual support and collaboration towards common goals
Emphasizes teamwork and stakeholder engagement to achieve the shared objective of widespread cryptocurrency adoption
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Comprehensive medical insurance coverage for employees and dependents
Generous annual leave entitlements, including birthday and work anniversary leave
Flexibility in work arrangements, including flexible work hours and hybrid/remote options
Internal mobility program for diverse career development opportunities
Employee perks include access to a Crypto.com Visa card upon joining
Regional-specific benefits packages available, details can be provided by our talent acquisition team
About Crypto.com:
Established in 2016, Crypto.com serves over 80 million customers as the world's fastest-growing cryptocurrency platform. Focused on the vision of Cryptocurrency in Every Wallet™, Crypto.com is dedicated to advancing cryptocurrency adoption through innovation. Committed to security, privacy, and compliance, Crypto.com empowers individuals to participate in a more inclusive and fair digital ecosystem.
Find more information at https://crypto.com.
Disclaimer: Only shortlisted candidates will be contacted.
This job description has been rewritten to comply with the requirements provided. Let me know if you need further modifications.
The institutional sales team offers you the chance to lead and cultivate your institutional/high-net-worth client base. You will play a key role in guiding clients through their first crypto investments and designing unique crypto products tailored to their needs. As a member of our operations team, you will engage with various stakeholders, including sales traders, account managers, and sales managers, contributing to the growth of our expanding infrastructure.
Key Responsibilities
Identify and propose partnership opportunities with institutions, such as crypto ETFs and assets tokenization
Drive institutional partnerships from concept development and outreach to successful partnerships through collaboration with internal teams
Stay updated on institutional trends like crypto ETFs and assets tokenization, sharing insights with internal teams to shape business strategy
Expand the portfolio of institutional partners, keeping them informed about the latest developments at Crypto.com
Represent Crypto.com at industry conferences and events
Requirements
Minimum of 8 years of experience in relevant roles with a proven track record of creating impactful partnerships
A strong passion for the crypto industry with in-depth knowledge of institutional topics like ETFs and asset tokenization
Excellent communication, presentation, and relationship-building skills
Ability to work collaboratively in teams
Life @ Crypto.com
Encouraged to think innovatively and pursue new opportunities within a supportive team
Promotes a transformative and proactive work environment to inspire innovative solutions
Supports personal and professional growth through skill development
Fosters a positive work culture focused on mutual support and collaboration towards common goals
Emphasizes teamwork and stakeholder engagement to achieve the shared objective of widespread cryptocurrency adoption
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Comprehensive medical insurance coverage for employees and dependents
Generous annual leave entitlements, including birthday and work anniversary leave
Flexibility in work arrangements, including flexible work hours and hybrid/remote options
Internal mobility program for diverse career development opportunities
Employee perks include access to a Crypto.com Visa card upon joining
Regional-specific benefits packages available, details can be provided by our talent acquisition team
About Crypto.com:
Established in 2016, Crypto.com serves over 80 million customers as the world's fastest-growing cryptocurrency platform. Focused on the vision of Cryptocurrency in Every Wallet™, Crypto.com is dedicated to advancing cryptocurrency adoption through innovation. Committed to security, privacy, and compliance, Crypto.com empowers individuals to participate in a more inclusive and fair digital ecosystem.
Find more information at https://crypto.com.
Disclaimer: Only shortlisted candidates will be contacted.
This job description has been rewritten to comply with the requirements provided. Let me know if you need further modifications.
OKX
Senior IT Audit Manager
Singapore
Singapore
Full time
Office
Who We Are:
At OKX, we are envisioning a future shaped by technology. With a foundation in 2017, our focus is on transforming global systems through our forward-thinking digital asset exchange, Web3 portal, and blockchain ecosystems. Trusted by over 50 million users across 180 countries, we empower individuals to explore the world of Web3 with a diverse range of sophisticated products and solutions. Our commitment to innovation drives us to reshape the financial ecosystem, backed by a vision of financial access supported by blockchain and decentralized finance. Embracing creativity and social responsibility, we value diversity and inclusion among our 3,000+ global employees.
About the Opportunity:
We are seeking a talented IT Audit Manager to join our global Internal Audit team at a leading cryptocurrency exchange. In this role, you will offer expert oversight and coordination of IT audit activities globally, including evaluating IT governance, infrastructure, databases, operating systems, applications, and processes to ensure integrity, security, and compliance. Reporting to the Internal Audit Director, you will play a pivotal role in enhancing our IT systems and processes resilience, specifically within the cryptocurrency and financial services industry.
What You'll Be Doing:
Collaborate in formulating and executing risk-based internal audit plans.
Develop and implement a comprehensive IT audit strategy aligned with organizational objectives and industry standards.
Conduct key audit discussions to understand technology elements, internal controls, and risk areas.
Assess and confirm the effectiveness of internal control designs through process mapping.
Execute testing, document workpapers, and produce insightful internal audit reports for management and the Board of Directors.
Supervise audit issue remediation and follow-ups on recommendations implementation.
Support in external audits and certification assessments, staying informed on emerging industry trends, regulatory changes, and risks related to the cryptocurrency and blockchain space.
Facilitate audit responses to regulatory inquiries and external audit processes.
Foster strong teamwork within the Internal Audit team and enhance stakeholder relationships through guidance on IT audit matters.
What We Look For In You:
Bachelor's degree in Information Systems, Computer Science, or related field; additional certifications like CISA, CISM, CISSP, or CRISC preferred.
Minimum 8 years of IT audit experience, preferably in cryptocurrency, fintech, or financial services.
Proficiency in cryptocurrency operations, blockchain technology, and regulatory requirements related to digital assets exchange services.
Thorough knowledge of IT audit methodology, risk assessment frameworks, internal controls, and cybersecurity standards.
Strong interpersonal and communication skills, including proficiency in audit data analytics tools.
Demonstrated integrity, professionalism, and ethical conduct.
Perks & Benefits:
Competitive total compensation package.
Learning & Development programs and education support.
Team-building activities and company events.
Wellness and meal benefits.
Comprehensive healthcare coverage for employees and dependents.
Discover more perks along the hiring process!
At OKX, we are envisioning a future shaped by technology. With a foundation in 2017, our focus is on transforming global systems through our forward-thinking digital asset exchange, Web3 portal, and blockchain ecosystems. Trusted by over 50 million users across 180 countries, we empower individuals to explore the world of Web3 with a diverse range of sophisticated products and solutions. Our commitment to innovation drives us to reshape the financial ecosystem, backed by a vision of financial access supported by blockchain and decentralized finance. Embracing creativity and social responsibility, we value diversity and inclusion among our 3,000+ global employees.
About the Opportunity:
We are seeking a talented IT Audit Manager to join our global Internal Audit team at a leading cryptocurrency exchange. In this role, you will offer expert oversight and coordination of IT audit activities globally, including evaluating IT governance, infrastructure, databases, operating systems, applications, and processes to ensure integrity, security, and compliance. Reporting to the Internal Audit Director, you will play a pivotal role in enhancing our IT systems and processes resilience, specifically within the cryptocurrency and financial services industry.
What You'll Be Doing:
Collaborate in formulating and executing risk-based internal audit plans.
Develop and implement a comprehensive IT audit strategy aligned with organizational objectives and industry standards.
Conduct key audit discussions to understand technology elements, internal controls, and risk areas.
Assess and confirm the effectiveness of internal control designs through process mapping.
Execute testing, document workpapers, and produce insightful internal audit reports for management and the Board of Directors.
Supervise audit issue remediation and follow-ups on recommendations implementation.
Support in external audits and certification assessments, staying informed on emerging industry trends, regulatory changes, and risks related to the cryptocurrency and blockchain space.
Facilitate audit responses to regulatory inquiries and external audit processes.
Foster strong teamwork within the Internal Audit team and enhance stakeholder relationships through guidance on IT audit matters.
What We Look For In You:
Bachelor's degree in Information Systems, Computer Science, or related field; additional certifications like CISA, CISM, CISSP, or CRISC preferred.
Minimum 8 years of IT audit experience, preferably in cryptocurrency, fintech, or financial services.
Proficiency in cryptocurrency operations, blockchain technology, and regulatory requirements related to digital assets exchange services.
Thorough knowledge of IT audit methodology, risk assessment frameworks, internal controls, and cybersecurity standards.
Strong interpersonal and communication skills, including proficiency in audit data analytics tools.
Demonstrated integrity, professionalism, and ethical conduct.
Perks & Benefits:
Competitive total compensation package.
Learning & Development programs and education support.
Team-building activities and company events.
Wellness and meal benefits.
Comprehensive healthcare coverage for employees and dependents.
Discover more perks along the hiring process!