Incident Manager
Canada
Full time
Remote
Compensation is not specified
Role
Operations Manager
Description
* Binance is a prominent global blockchain ecosystem and cryptocurrency infrastructure provider with a range of financial products, including the largest digital-asset exchange in the world.
Our goal is to expedite the adoption of cryptocurrencies and enhance financial freedom.
If you seek a dynamic and purpose-driven workplace with ample opportunities for growth and learning, then Binance is the ideal place for you.
We are searching for a skilled Incident Manager to become part of our TechOps team.
This role encompasses investigating and resolving Major Incidents in collaboration with various Tech and non-Tech teams to ensure the smooth operation of our ecosystem (such as Binance.com, Mobile Apps), and other relevant responsibilities.
The role involves close collaboration with Customer Support, internal Development/Infrastructure teams, Communication/PR, and other involved parties.
Responsibilities:
- Take charge of handling and resolving major incidents by coordinating with multiple parties, and efficiently manage the resolution of production incidents across different teams
- Deliver clear incident communication to stakeholders
- Lead and/or engage in Post Incident Review and Problem Management meetings with key stakeholders to assess events and identify areas for ongoing enhancement
- Work shifts on a global scale, covering local daytime hours, holidays, weekends on a rotational basis
- Continuously seek automation and improvement opportunities for Incident Management procedures, tools, and best practices
- Provide technical support and handle urgent escalations from external or internal customers or users in a high-volume transaction environment
- Collaborate closely with product and DEV teams, participate and follow through in iteration, release, and roadmap planning in a timely manner
Requirements:
- Over 5 years of experience in similar roles like Incident Manager, Technical Escalation Engineer, etc.
- Proficient in identifying, analyzing, and resolving problems logically and systematically
- Strong technology background in Unix/Linux, shell scripting, databases (such as Oracle, MySQL), web or app-related DEV, Technical Support, QA or project support experience involving HTTP protocol, JavaScript, RESTful, JSON, Web Service, TCP/IP, Linux/Unix
- Exceptional communication skills, ability to convey technical issues to engineers and executive management effectively
- Crisis management abilities, staying composed in high-pressure situations, demonstrating leadership in fast-paced environments, handling multiple tasks simultaneously, and solving complex problems
- Understanding of software development methodologies, coding standards (CICD), and ITIL processes including Change Management, Incident Management, Problem Management
- Experience defining support processes and escalation management
- Bachelor's/Master's degree in Computer Science, Mathematics, or related scientific fields
- Background in Software Development is advantageous
- Experience with AWS and Incident Management in large internet companies is desirable
Working at Binance
- Be a part of the leading blockchain ecosystem globally, providing numerous career development opportunities
- Collaborate with diverse, world-class professionals in an environment focusing on endless learning and growth
- Engage in fast-paced, challenging, and distinctive projects
- Work in a global organization with international teams and a flat organizational structure
- Competitive salary and benefits offered
- Flexible working hours, remote-first approach, and casual work atmosphere
Be sure to check out how Binancians demonstrate the organization's core values, fostering a culture that encourages collaboration, excellence, and growth.
Join us today and be part of the Web3 revolution!
Binance is dedicated to maintaining an inclusive work environment. We believe a diverse workforce is essential for our success.
Application confirmation signifies acceptance of our Candidate Privacy Notice.
Skills Required
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Marathondigitalholdings
Miner Technician I
Granbury, USA
Granbury, USA
Full time
Office
Department: Operations
Location: Granbury, TX
Reports To: Facility Supervisor
SUMMARY
The Miner Technician I role involves performing maintenance and repairs on mining equipment to ensure operational efficiency while adhering to safety standards. Troubleshooting and implementing preventive maintenance procedures are essential responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct routine inspections on mining equipment to detect and resolve potential issues.
Perform maintenance tasks and repairs to maintain machinery functionality.
Collaborate with mining engineers and team members to troubleshoot equipment malfunctions.
Ensure compliance with safety protocols during all mining operations.
Assist with the installation and configuration of new mining equipment.
Monitor equipment performance and efficiency, making adjustments as necessary.
Keep detailed records of maintenance tasks and equipment status.
Participate in safety training programs and actively promote a safety-focused culture within the mining team.
Utilize various tools and machinery for maintenance responsibilities.
Stay updated on mining technology advancements for continuous improvement.
Available on call for emergencies.
QUALIFICATIONS:
High school diploma or equivalent; additional technical or vocational training in mining technology is an advantage.
At least 1 year of experience in production, manufacturing, construction, shipping, electrical work, or troubleshooting.
Knowledgeable about mining equipment, machinery, and related technologies.
Ability to interpret technical manuals, schematics, and engineering drawings.
Strong teamwork, communication skills, and attention to detail.
Capable of standing for extended periods (7 hours per day).
Able to lift/carry 30-50 lbs.
Willingness to adhere to strict safety guidelines.
Location: Granbury, TX
Reports To: Facility Supervisor
SUMMARY
The Miner Technician I role involves performing maintenance and repairs on mining equipment to ensure operational efficiency while adhering to safety standards. Troubleshooting and implementing preventive maintenance procedures are essential responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct routine inspections on mining equipment to detect and resolve potential issues.
Perform maintenance tasks and repairs to maintain machinery functionality.
Collaborate with mining engineers and team members to troubleshoot equipment malfunctions.
Ensure compliance with safety protocols during all mining operations.
Assist with the installation and configuration of new mining equipment.
Monitor equipment performance and efficiency, making adjustments as necessary.
Keep detailed records of maintenance tasks and equipment status.
Participate in safety training programs and actively promote a safety-focused culture within the mining team.
Utilize various tools and machinery for maintenance responsibilities.
Stay updated on mining technology advancements for continuous improvement.
Available on call for emergencies.
QUALIFICATIONS:
High school diploma or equivalent; additional technical or vocational training in mining technology is an advantage.
At least 1 year of experience in production, manufacturing, construction, shipping, electrical work, or troubleshooting.
Knowledgeable about mining equipment, machinery, and related technologies.
Ability to interpret technical manuals, schematics, and engineering drawings.
Strong teamwork, communication skills, and attention to detail.
Capable of standing for extended periods (7 hours per day).
Able to lift/carry 30-50 lbs.
Willingness to adhere to strict safety guidelines.
Token Metrics
Crypto Social Media Manager (Athens-Remote)
Athens, USA
Athens, USA
Full time
Remote
We are seeking a skilled individual to take on the role of overseeing our social media presence and branding strategy. The ideal candidate will be responsible for curating engaging content, managing online communities, and responding to customer inquiries across various platforms.
Key Responsibilities:
Running targeted advertising campaigns on social media platforms.
Creating innovative and captivating content for each campaign.
Establishing and enhancing our brand's online presence.
Monitoring and upholding the company's reputation on social media.
Collaborating with influencers to amplify brand awareness.
Engaging with online communities in a positive and constructive manner.
Promptly addressing and engaging with comments on all social media channels.
Managing customer service interactions via social media.
Analyzing campaign performance data to gauge effectiveness.
Providing guidance to colleagues on best practices for content creation.
Requirements:
Familiarity with cryptocurrency trends and technologies.
Proficiency in managing various social media platforms such as Instagram, Twitter, Facebook, and others.
Hands-on experience with social media management tools like Hubspot and Sprout Social.
Strong community management and engagement skills.
A background in copywriting and social media marketing.
Expertise in developing effective social media strategies.
Ability to adapt content tone and style to suit different platforms.
Demonstrated capability in building and nurturing online communities.
Knowledge of basic graphic design principles.
Prior experience as a Brand Manager specializing in social media.
Skilled in measuring and evaluating campaign performance for optimization.
About Token Metrics:
Token Metrics offers tailored solutions for crypto investors through AI-driven indices, rankings, and price assessments. Our diverse clientele spans from individual investors to institutional fund managers across the globe.
Key Responsibilities:
Running targeted advertising campaigns on social media platforms.
Creating innovative and captivating content for each campaign.
Establishing and enhancing our brand's online presence.
Monitoring and upholding the company's reputation on social media.
Collaborating with influencers to amplify brand awareness.
Engaging with online communities in a positive and constructive manner.
Promptly addressing and engaging with comments on all social media channels.
Managing customer service interactions via social media.
Analyzing campaign performance data to gauge effectiveness.
Providing guidance to colleagues on best practices for content creation.
Requirements:
Familiarity with cryptocurrency trends and technologies.
Proficiency in managing various social media platforms such as Instagram, Twitter, Facebook, and others.
Hands-on experience with social media management tools like Hubspot and Sprout Social.
Strong community management and engagement skills.
A background in copywriting and social media marketing.
Expertise in developing effective social media strategies.
Ability to adapt content tone and style to suit different platforms.
Demonstrated capability in building and nurturing online communities.
Knowledge of basic graphic design principles.
Prior experience as a Brand Manager specializing in social media.
Skilled in measuring and evaluating campaign performance for optimization.
About Token Metrics:
Token Metrics offers tailored solutions for crypto investors through AI-driven indices, rankings, and price assessments. Our diverse clientele spans from individual investors to institutional fund managers across the globe.
shakepay
IT Support Analyst
Canada
Canada
Full time
Remote
Role Overview
Are you ready to join an innovative team at Shakepay that is set on revolutionizing the landscape for Bitcoin adoption? Shakepay is dedicated to offering every Canadian a smooth and secure bitcoin experience. Launched in 2015, it has swiftly become one of Canada’s fastest-growing financial institutions. With strong backing from top venture funds, Shakepay is trusted by over one million Canadians. Becoming a member of the Shakepay team means contributing to a future of financial empowerment and prosperity for all Canadian citizens.
Responsibilities
As an essential member of the Security team, your core responsibility is to ensure Shakepay maintains top-notch security standards to avoid any detrimental data breaches. This role will involve a hybrid working setup with both in-office and remote responsibilities and will be primarily based in our Montreal office. Reporting directly to the Head of Security, you will have a significant impact in upholding security measures for all Shakepay applications.
Key Responsibilities:
Foster a culture of security, safety, and compliance in all facets of IT operations
Manage technology and provide support for in-office hardware setup and troubleshooting
Maintain an IT HelpDesk capability for handling help tickets and resolving technical issues
Support access request processes through SAML/SSO configurations and integrations
Assist in documenting IT procedures, such as onboarding, offboarding, and access requests for employees
Manage inventories and company-issued user devices, including provisioning and imaging
Implement company-wide access control measures to minimize data exposure risks
Requirements
Must-Haves:
Minimum of 2 years experience with Google Workspace and Apple products
Previous customer service experience, both asynchronous and synchronous
Familiarity with ticketing systems like Jira and Zendesk
Excellent documentation skills for self-service support
Strong communication skills for efficient end-user support
Proficiency in troubleshooting level 1 IT support items
Nice-to-Haves:
Experience with onsite IT help desk services
Proficiency in JAMF and other EDR/MDM solutions
Knowledge of Bitcoin technology
Reasons to Join Shakepay:
Pioneering journey: Contribute to shaping the future of financial innovation with Bitcoin
Impact and scale: Make a difference in expanding Shakepay to reach more Canadians
Competitive benefits: Enjoy stock options, competitive compensation, and comprehensive benefits
Continuous learning: Grow professionally in a supportive and development-focused environment
Bitcoin payments: Opt to receive a portion of your salary in Bitcoin
Remote work flexibility: Join a team where you can work from anywhere in Canada
We welcome applicants from all diverse backgrounds and life experiences. Mastery of English is crucial due to our platform's accessibility to English-speaking customers across Canada.
Are you ready to join an innovative team at Shakepay that is set on revolutionizing the landscape for Bitcoin adoption? Shakepay is dedicated to offering every Canadian a smooth and secure bitcoin experience. Launched in 2015, it has swiftly become one of Canada’s fastest-growing financial institutions. With strong backing from top venture funds, Shakepay is trusted by over one million Canadians. Becoming a member of the Shakepay team means contributing to a future of financial empowerment and prosperity for all Canadian citizens.
Responsibilities
As an essential member of the Security team, your core responsibility is to ensure Shakepay maintains top-notch security standards to avoid any detrimental data breaches. This role will involve a hybrid working setup with both in-office and remote responsibilities and will be primarily based in our Montreal office. Reporting directly to the Head of Security, you will have a significant impact in upholding security measures for all Shakepay applications.
Key Responsibilities:
Foster a culture of security, safety, and compliance in all facets of IT operations
Manage technology and provide support for in-office hardware setup and troubleshooting
Maintain an IT HelpDesk capability for handling help tickets and resolving technical issues
Support access request processes through SAML/SSO configurations and integrations
Assist in documenting IT procedures, such as onboarding, offboarding, and access requests for employees
Manage inventories and company-issued user devices, including provisioning and imaging
Implement company-wide access control measures to minimize data exposure risks
Requirements
Must-Haves:
Minimum of 2 years experience with Google Workspace and Apple products
Previous customer service experience, both asynchronous and synchronous
Familiarity with ticketing systems like Jira and Zendesk
Excellent documentation skills for self-service support
Strong communication skills for efficient end-user support
Proficiency in troubleshooting level 1 IT support items
Nice-to-Haves:
Experience with onsite IT help desk services
Proficiency in JAMF and other EDR/MDM solutions
Knowledge of Bitcoin technology
Reasons to Join Shakepay:
Pioneering journey: Contribute to shaping the future of financial innovation with Bitcoin
Impact and scale: Make a difference in expanding Shakepay to reach more Canadians
Competitive benefits: Enjoy stock options, competitive compensation, and comprehensive benefits
Continuous learning: Grow professionally in a supportive and development-focused environment
Bitcoin payments: Opt to receive a portion of your salary in Bitcoin
Remote work flexibility: Join a team where you can work from anywhere in Canada
We welcome applicants from all diverse backgrounds and life experiences. Mastery of English is crucial due to our platform's accessibility to English-speaking customers across Canada.
Circle
Director, APAC Treasury Operations
Sangrampur, IN
Sangrampur, IN
Full time
Remote
Circle is a financial technology company operating in the realm of the emerging internet of money. Our aim is to enable the seamless transmission of value globally, in real-time, and at a reduced cost compared to traditional settlement systems. This innovative landscape facilitates new potentials for payments, commerce, and markets, contributing to heightened global economic prosperity and enhanced inclusion. Our technology, including USDC, a blockchain-based dollar, empowers businesses, institutions, and developers to leverage these advancements and benefit from this transformative phase in the fusion of money and technology.
What You Will Be Engaged In:
We at Circle prioritize transparency and consistency in all our endeavors. As we expand into some of the world's most prominent jurisdictions, speed and efficiency drive our achievements, guided by our core values: Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity. Our remote community at Circle continues to evolve, fostering a collaborative environment where diverse perspectives are welcomed, and all contribute to our success.
Key Responsibilities:
We are seeking a qualified Director to spearhead the development and expansion of a regional Treasury function, overseeing OTC, digital asset, and fiat operations within the Asia timezone. In this pivotal role, you will serve as the regional lead for all Treasury-related affairs, collaborating closely with Treasury Leadership to establish a geographical follow-the-sun coverage model. Working in active partnership with our Product, Business, Engineering, and Customer Success teams, you will deliver risk-mitigated operational solutions that drive value for Circle’s clientele operating during Asian hours. Leading the establishment of superior processes and controls that surpass current and impending regulatory demands, this position presents a unique opportunity to create a pivotal regional function crucial to fulfilling Circle’s global customer commitments.
Your Areas of Focus:
Establishing and expanding a top-notch firmwide operations function regionally to facilitate continuous 24/7 crypto and fiat transactions.
Overseeing the management of regional transaction banking partners to enhance stablecoin liquidity proximity to our customers.
Supervising Treasury relationships with global financial service providers to optimize operational efficiency.
Implementing automated operational processes to bolster redundancy, decrease error rates, and enhance operational efficiencies.
Enforcing and enhancing operational controls, policies, standards, and procedures for operational activities.
Facilitating successful launches of new products and business lines through robust risk-operational processes, infrastructure management, and financial risk mitigation.
Collaborating closely with internal stakeholders to ensure regulatory compliance and adherence to internal controls and processes throughout end-to-end process flows.
Expectations Based on Our Values:
Multistakeholder: Demonstrate commitment and dedication to our customers, shareholders, employees, families, and local communities.
Mindful: Prioritize respect, active listening, and attention to detail.
Driven by Excellence: Exhibit relentless dedication to customer success, actively pursuing excellence, eschewing mediocrity, and working intensively to achieve set objectives.
High Integrity: Strive for transparent and honest communication, upholding high moral and ethical standards, while rejecting dishonesty, manipulation, and intolerance.
Qualifications for Success at Circle:
Minimum of 12 years of full-time experience in treasury, banking, payments, or related sectors.
Over 5 years of experience in team management, building, and leadership.
Proven track record in establishing and scaling operations functions.
Resilient work ethic suited for fast-paced environments.
Effective management of multiple concurrent priorities.
Curiosity and interest in macroeconomics and business cycle modeling.
Familiarity with the cryptocurrency and web3 environments and their intersections with traditional finance.
Proficiency in advanced Excel/spreadsheet skills and basic computer programming knowledge (SQL, Python, AppScript, VBA, etc.).
Comfort working with Slack, Apple MacOS, and GSuite.
Fluency in Mandarin would be advantageous for interaction with stakeholders across the APAC region.
Willingness to travel for work purposes when required.
Circle is a champion of diversity and equal opportunities in its workplace, valuing differences among individuals within the organization. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital status, veteran status, or disability. Additionally, Circle engages in the E-Verify Program in specific locations as mandated by law.
(Note: #LI-Remote statement has been retained as it is not a part of the description provided.)
What You Will Be Engaged In:
We at Circle prioritize transparency and consistency in all our endeavors. As we expand into some of the world's most prominent jurisdictions, speed and efficiency drive our achievements, guided by our core values: Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity. Our remote community at Circle continues to evolve, fostering a collaborative environment where diverse perspectives are welcomed, and all contribute to our success.
Key Responsibilities:
We are seeking a qualified Director to spearhead the development and expansion of a regional Treasury function, overseeing OTC, digital asset, and fiat operations within the Asia timezone. In this pivotal role, you will serve as the regional lead for all Treasury-related affairs, collaborating closely with Treasury Leadership to establish a geographical follow-the-sun coverage model. Working in active partnership with our Product, Business, Engineering, and Customer Success teams, you will deliver risk-mitigated operational solutions that drive value for Circle’s clientele operating during Asian hours. Leading the establishment of superior processes and controls that surpass current and impending regulatory demands, this position presents a unique opportunity to create a pivotal regional function crucial to fulfilling Circle’s global customer commitments.
Your Areas of Focus:
Establishing and expanding a top-notch firmwide operations function regionally to facilitate continuous 24/7 crypto and fiat transactions.
Overseeing the management of regional transaction banking partners to enhance stablecoin liquidity proximity to our customers.
Supervising Treasury relationships with global financial service providers to optimize operational efficiency.
Implementing automated operational processes to bolster redundancy, decrease error rates, and enhance operational efficiencies.
Enforcing and enhancing operational controls, policies, standards, and procedures for operational activities.
Facilitating successful launches of new products and business lines through robust risk-operational processes, infrastructure management, and financial risk mitigation.
Collaborating closely with internal stakeholders to ensure regulatory compliance and adherence to internal controls and processes throughout end-to-end process flows.
Expectations Based on Our Values:
Multistakeholder: Demonstrate commitment and dedication to our customers, shareholders, employees, families, and local communities.
Mindful: Prioritize respect, active listening, and attention to detail.
Driven by Excellence: Exhibit relentless dedication to customer success, actively pursuing excellence, eschewing mediocrity, and working intensively to achieve set objectives.
High Integrity: Strive for transparent and honest communication, upholding high moral and ethical standards, while rejecting dishonesty, manipulation, and intolerance.
Qualifications for Success at Circle:
Minimum of 12 years of full-time experience in treasury, banking, payments, or related sectors.
Over 5 years of experience in team management, building, and leadership.
Proven track record in establishing and scaling operations functions.
Resilient work ethic suited for fast-paced environments.
Effective management of multiple concurrent priorities.
Curiosity and interest in macroeconomics and business cycle modeling.
Familiarity with the cryptocurrency and web3 environments and their intersections with traditional finance.
Proficiency in advanced Excel/spreadsheet skills and basic computer programming knowledge (SQL, Python, AppScript, VBA, etc.).
Comfort working with Slack, Apple MacOS, and GSuite.
Fluency in Mandarin would be advantageous for interaction with stakeholders across the APAC region.
Willingness to travel for work purposes when required.
Circle is a champion of diversity and equal opportunities in its workplace, valuing differences among individuals within the organization. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital status, veteran status, or disability. Additionally, Circle engages in the E-Verify Program in specific locations as mandated by law.
(Note: #LI-Remote statement has been retained as it is not a part of the description provided.)
Axoni
Senior Software Engineer, Scala
United States
United States
Full time
Remote
Axoni is at the forefront of developing cutting-edge technology for capital markets. Our innovative solutions are utilized by major financial institutions worldwide. We are looking for driven professionals who are passionate about revolutionizing how global capital markets operate. Our dedicated team embraces a supportive culture where every member has the opportunity to thrive and evolve. At Axoni, we adhere to our Core Values - emphasizing the importance of Delivery, Kindness, and continuous self-improvement.
The ideal candidate for this role is a skilled Scala Software Engineer responsible for driving software development for key client projects. You will collaborate on various initiatives spanning sectors like Bond Issuance, Stock Loan, and Swaps to enhance user experience. Your expertise will be crucial in addressing client challenges and delivering seamless solutions. We primarily operate as a backend Scala organization and utilize frameworks like Typelevel, Cats, Http4s, FS2, Akka, and ZIO, along with tools such as Kafka and Postgres.
We are currently recruiting in multiple locations including New York, New Jersey, Pennsylvania, Connecticut, DC Area, North Carolina, Florida, Texas, and England.
We are looking for candidates who possess:
2-4 years of Scala functional programming experience
Proficiency in Akka, Typelevel, CatsEffect, or ZIO
Previous experience with developing REST API services
Familiarity with handling large datasets and databases like Redis, PostgreSQL, MySQL, Oracle, or DB2
Knowledge of security best practices, application architecture, communication protocols, and AWS infrastructure
Competence in Gitlab, Jira, and Confluence workflows
Experience with Agile and Test-Driven Development methodologies
At Axoni, we are committed to equal employment opportunities and do not discriminate based on race, color, religion, national origin, age, marital status, disability, veteran status, gender identity, or sexual orientation. Join us in shaping the future of capital markets through technology innovation and client-centric solutions.
The ideal candidate for this role is a skilled Scala Software Engineer responsible for driving software development for key client projects. You will collaborate on various initiatives spanning sectors like Bond Issuance, Stock Loan, and Swaps to enhance user experience. Your expertise will be crucial in addressing client challenges and delivering seamless solutions. We primarily operate as a backend Scala organization and utilize frameworks like Typelevel, Cats, Http4s, FS2, Akka, and ZIO, along with tools such as Kafka and Postgres.
We are currently recruiting in multiple locations including New York, New Jersey, Pennsylvania, Connecticut, DC Area, North Carolina, Florida, Texas, and England.
We are looking for candidates who possess:
2-4 years of Scala functional programming experience
Proficiency in Akka, Typelevel, CatsEffect, or ZIO
Previous experience with developing REST API services
Familiarity with handling large datasets and databases like Redis, PostgreSQL, MySQL, Oracle, or DB2
Knowledge of security best practices, application architecture, communication protocols, and AWS infrastructure
Competence in Gitlab, Jira, and Confluence workflows
Experience with Agile and Test-Driven Development methodologies
At Axoni, we are committed to equal employment opportunities and do not discriminate based on race, color, religion, national origin, age, marital status, disability, veteran status, gender identity, or sexual orientation. Join us in shaping the future of capital markets through technology innovation and client-centric solutions.