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Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone.
If this resonates with you, we'd love to have you on board!
We are looking for a Customer Success Specialist (remote).
As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and managing day-to-day customer requests via our ticket system (Zendesk) and social media channels (Discord, Twitter). You will be the main point of contact for customers, and will own customer problems until they are solved, escalating technical problems to the product team when necessary.
What you will do;
- Respond to day-to-day customer and community requests via Zendesk and social media channels.
- Own customer problems until they are solved, and escalate technical problems to the product team when necessary.
- Manage legal notices of copyright infringement and reporting of fraudulent activity on the platform.
- Report weekly and monthly activity through analytics and insights reports.
- Follow monthly and quarterly objectives based on data to improve customer satisfaction.
- Constantly improve processes in a fast-moving market and start-up environment.
Skills and Qualifications;
- Previous experience: 3+ years in a customer care, customer success, or account management role.
- Outstanding written and verbal skills in English.
- Knowledge of web3 culture and the NFT market.
- Deep care for customer experience.
- Zendesk experience is a plus.
This is a remote position and may contain some shift work - this person should be based in in the US or americas timezone.
If you're passionate about customer success and building Web3, we encourage you to apply for the Customer Success Specialist role at Rarible. We look forward to hearing from you!

Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone.
If this resonates with you, we'd love to have you on board!
We are looking for a Customer Success Specialist (remote).
As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and managing day-to-day customer requests via our ticket system (Zendesk) and social media channels (Discord, Twitter). You will be the main point of contact for customers, and will own customer problems until they are solved, escalating technical problems to the product team when necessary.
What you will do;
- Respond to day-to-day customer and community requests via Zendesk and social media channels.
- Own customer problems until they are solved, and escalate technical problems to the product team when necessary.
- Manage legal notices of copyright infringement and reporting of fraudulent activity on the platform.
- Report weekly and monthly activity through analytics and insights reports.
- Follow monthly and quarterly objectives based on data to improve customer satisfaction.
- Constantly improve processes in a fast-moving market and start-up environment.
Skills and Qualifications;
- Previous experience: 3+ years in a customer care, customer success, or account management role.
- Outstanding written and verbal skills in English.
- Knowledge of web3 culture and the NFT market.
- Deep care for customer experience.
- Zendesk experience is a plus.
This is a remote position and may contain some shift work - this person should be based in in the US or americas timezone.
If you're passionate about customer success and building Web3, we encourage you to apply for the Customer Success Specialist role at Rarible. We look forward to hearing from you!

🌍 Shape the Web 3 Future with Rarible
The decentralized power of Web 3 holds immense promise, but to truly harness its potential, we need the right minds and the right tools. At Rarible, our protocol offers top-notch infrastructure and tools, as we aim to foster a digital space that benefits communities across the globe.
 
🛠 Role Overview
As a Fullstack Engineer on our Protocol Team, you'll hold a key role in connecting our main Protocol microservices with Ethereum Smart Contracts. You'll work with the Rarible Protocol, our unique platform that helps web3 developers build NFT applications, complete secure transactions, and access reliable NFT data. You'll be using Solidity to develop, launch, and enhance Ethereum smart contracts. You'll also work on services built in NodeJS and handle frontend tasks for integration. As part of our R&D team, you'll keep up with the latest changes in Web3 technology and figure out how we can use them in our work.
💼 Your Responsibilities
Smart contracts (Solidity): you will be writing/testing/enhancing EVM Smart Contracts
NodeJS: develop npm libraries and code to interact with the smart contracts and Node backend
React: integrate smart contracts with frontend parts, written in React + Typescript, consulting frontend team
🔧 Skills We Admire
Solidity is a must
Understanding the basic security pitfalls when writing smart contracts for solidity / EVM will be a plus
Proficiency in typescript, js
Move, Rust will be a plus (for non-EVM chains)
Ether.js, Web3.js
Hardhat, Truffle & Ganache
Foundry, Tenderly
NodeJS basics
React basics

We are in search of a proficient Live Operations Manager with experience in overseeing real-time operations and managing in-game economies for our range of games. The ideal candidate should have a deep understanding of monetization in free-to-play games, strategies for player retention, economic principles, player behavior, and data analysis. This expertise is vital to ensure that our live games are well-balanced, engaging, and sustainable. In this position, you will be tasked with managing live events, coordinating updates, and refining strategies to enhance player engagement and monetization.

Key Responsibilities:

Formulate and execute a live operations and monetization strategy to achieve audience and business objectives.

Supervise daily strategy implementation, including scheduling events and meeting KPI targets.

Drive the development of new features and tools, working in collaboration with stakeholders for their implementation.

Collaborate with analysts to evaluate game performance and identify opportunities for increased player engagement and monetization.

Offer specialized knowledge in free-to-play live operations, feature design, and monetization best practices.

Qualifications:

Bachelor’s degree in Economics, Game Design, Mathematics, or a related field. Advanced degrees are advantageous.

Minimum of 5 years of experience in game design, with at least 2 years specifically focused on managing Live games or LiveOps.

Proficiency in data analysis and statistical tools such as SQL, R, and Python.

Strong problem-solving, organizational, and leadership capabilities.

Demonstrated ability to work effectively in a team-based environment.

Deep passion for the gaming industry.

The Internal Tooling Team seeks a Software Engineer to aid in developing tools to enhance productivity at Dapper Labs.

Your responsibilities will cover supporting intricate live operations processes, investigating fraud cases, facilitating community initiatives, and more. The scope of our roadmap is ambitious, with the Tooling team playing a crucial role in our journey towards success. Enlist with us as we strive to onboard a billion users to our ecosystem.

Key Responsibilities:

Develop internal tools for various functions through rapid prototyping.

Benefit from career growth opportunities, as our team is dedicated to continuous learning and professional development.

Assume ownership and independence in driving features from inception to completion, with direct influence over build decisions.

Your Profile:

Proficient in modern web development stacks, with familiarity in technologies like Golang, Javascript, and SQL.

Demonstrates curiosity and a commitment to learning, rapidly gaining proficiency with unfamiliar tech, systems, and languages.

Goal-driven, capable of working autonomously, adapting priorities on the go to focus on the most impactful tasks.

Comfortable with ambiguity, proactive in exploring uncharted territory, willing to experiment and learn from failures.

Product-oriented mindset, prioritizing user-centric approaches and not hesitant to contribute innovative ideas.

Strong communicator, adept at collaborative work with diverse teams and departments.

Dapper Labs employs blockchain technology to create seamless, secure, and entertaining web3 experiences. Since its establishment in 2018, Dapper Labs has enabled enthusiasts to engage meaningfully with their favorite brands, nurturing vibrant communities for active participation and fostering pathways for users to become creators themselves.

Dapper Labs is recognized for the Dapper Platform, a trusted portal to digital realms, and its officially-licensed digital video collectibles such as NBA Top Shot, NFL All Day, UFC Strike, and LaLiga Golazos. Notable investors in Dapper Labs include Andreessen Horowitz, Coatue, Union Square Ventures, Venrock, Google Ventures (GV), Samsung, as well as prominent figures behind Dreamworks, Reddit, Coinbase, Zynga, and AngelList. Dapper Labs' collaborative partners span various entities, including NBA, NBPA, NFL, NFLPA, Ubisoft, Warner Music, Turner, Dr. Seuss, Genies, and many more.

Passion for the domain is a key asset at Dapper Labs; applicants are encouraged to apply irrespective of an exact match to the listed job requirements.