Token Metrics

We are seeking a skilled individual to take on the role of overseeing our social media presence and branding strategy. The ideal candidate will be responsible for curating engaging content, managing online communities, and responding to customer inquiries across various platforms.

Key Responsibilities:

Running targeted advertising campaigns on social media platforms.

Creating innovative and captivating content for each campaign.

Establishing and enhancing our brand's online presence.

Monitoring and upholding the company's reputation on social media.

Collaborating with influencers to amplify brand awareness.

Engaging with online communities in a positive and constructive manner.

Promptly addressing and engaging with comments on all social media channels.

Managing customer service interactions via social media.

Analyzing campaign performance data to gauge effectiveness.

Providing guidance to colleagues on best practices for content creation.

Requirements:

Familiarity with cryptocurrency trends and technologies.

Proficiency in managing various social media platforms such as Instagram, Twitter, Facebook, and others.

Hands-on experience with social media management tools like Hubspot and Sprout Social.

Strong community management and engagement skills.

A background in copywriting and social media marketing.

Expertise in developing effective social media strategies.

Ability to adapt content tone and style to suit different platforms.

Demonstrated capability in building and nurturing online communities.

Knowledge of basic graphic design principles.

Prior experience as a Brand Manager specializing in social media.

Skilled in measuring and evaluating campaign performance for optimization.

About Token Metrics:

Token Metrics offers tailored solutions for crypto investors through AI-driven indices, rankings, and price assessments. Our diverse clientele spans from individual investors to institutional fund managers across the globe.

Responsibilities

Spearheading social media advertising campaigns for the company.

Creating compelling and original written and visual content for each social media campaign.

Establishing and maintaining a strong online presence for the company across various social media platforms.

Monitoring the company's brand performance on social media.

Collaborating with influencers to enhance brand awareness.

Managing online communities and ensuring positive engagement.

Addressing and responding to comments on all social media accounts.

Overseeing effective customer service operations via social media channels.

Analyzing data to evaluate the effectiveness of social media campaigns.

Providing guidance and coaching to all employees on creating impactful content.

Requirements

Native familiarity with Crypto (Defi, Yield Farming, Staking, IDO/IEO). 

Proficient in social media posting across platforms like Instagram, Twitter, Telegram, Facebook, Tik Tok, and YouTube.

Skilled in utilizing social media tools such as Hubspot, Sprout Social, and Tubebuddy.

Experienced in community management and engagement on platforms like Telegram, Discord, and handling support tickets.

Well-versed in copywriting and social media marketing.

Demonstrated experience in developing effective social media strategies.

Ability to tailor content to fit the unique voice of each social media platform.

Track record of successfully building and nurturing social media communities.

Understanding of fundamental graphic design principles.

Past experience as a Brand Manager on social media.

Capability to measure and assess the outcomes of social media campaigns.

Token Metrics is currently seeking a passionate and dedicated Cryptocurrency Customer Support Specialist who excels in providing exceptional customer service. As a part of our team, you will be responsible for addressing inquiries, resolving issues, and ensuring the satisfaction of our cryptocurrency customers.

Your role will involve investigating and resolving any conflicts arising from customer complaints. It is essential that you maintain a positive and professional attitude at all times while staying informed about our products and services. By maintaining good relationships with customers, you will contribute to achieving outstanding customer service and effective communication with our clients.

Responsibilities

Maintaining a positive and empathetic attitude towards customers.

Responding to customer queries and comments promptly.

Communicating with customers through various channels.

Resolving customer complaints in a timely manner.

Developing a comprehensive knowledge of our products to effectively answer questions.

Processing orders, forms, applications, and customer requests.

Keeping records of customer interactions, comments, transactions, and complaints.

Collaborating with the team to improve customer satisfaction and engagement.

Offering feedback to enhance the efficiency of our customer service process.

Managing a team of junior customer service representatives as needed.

Ensuring customer satisfaction by providing professional support.

Assisting with any other tasks assigned by Token Metrics.

Identifying and removing spam, scammers, and inappropriate content from our Discord server.

Requirements

Familiarity with CRM systems, preferably Intercom.

Proficiency in using community management tools like Telegram and Discord.

Customer-oriented with the ability to adapt consistently to various customer types.

Excellent communication and presentation skills.

Strong multitasking, prioritization, and time management abilities.

Token Metrics employs artificial intelligence-based crypto indices, rankings, and price predictions to help crypto investors build profitable portfolios. We serve a diverse range of customers, including retail investors, traders, and crypto fund managers, across more than 50 countries.

Astra DAO is looking for a Cryptocurrency Customer Support Specialist who is skilled in meeting the needs of cryptocurrency customers. This includes answering inquiries about products and services as well as handling order processing. You will also be responsible for investigating and resolving any issues or conflicts that may arise from customer complaints in order to ensure their satisfaction.

As a Customer Support Representative, it is important to stay informed about product and service details and maintain a positive relationship with customers. Ultimately, the ideal candidate will strive for outstanding customer service and possess effective communication skills.

This internship program at Astra DAO lasts for 3 months and is evaluative and unpaid. There is potential for return offers based on the company's needs.

Responsibilities

Maintaining a positive, understanding, and professional demeanor towards customers at all times.

Promptly responding to customer inquiries.

Engaging with customers through various communication channels.

Addressing and resolving customer complaints.

Developing extensive knowledge about our products to provide accurate answers to inquiries.

Handling order processing, form submissions, applications, and requests.

Keeping detailed records of customer interactions, transactions, feedback, and complaints.

Coordinating and communicating with colleagues as needed.

Providing feedback on the efficiency of customer service processes.

Managing a team of junior customer service representatives.

Ensuring customer satisfaction and delivering professional customer support.

Assisting with other relevant tasks assigned by Token Metrics.

Requirements

Familiarity with CRM systems, preferably Intercom.

Ability to navigate community management tools such as Telegram and Discord.

Customer-focused, adaptable, and responsive to different types of customers.

Excellent communication and presentation skills.

Strong multitasking, prioritization, and time management abilities.
About Astra DAO
Astra DAO is an Ethereum-based automated crypto asset allocator that offers advanced investment strategies to retail investors. The innovative model creates mutual benefits forindex investors, creators, and token holders.

Astra DAO simplifies passive investing for retail participants by offering a range of crypto indices. Its goal is to help crypto investors compete with quantitative investment funds by identifying profitable investments and trades.

Summary

The Key Design Influencer at Token Metrics will have a significant impact, not only on enhancing the look and feel of products but also on shaping the future of crypto data analysis through innovative design solutions. This position requires a combination of creative skills, strategic thinking, deep understanding of the crypto industry, and effective leadership qualities to lead and motivate a dynamic design team.

Job Responsibilities

Leadership in Design: Establish a strong design strategy to position Token Metrics as a leader in the industry. Lead, support, and expand a team capable of delivering top-notch UI/UX and graphic design projects.

Interdepartmental Collaboration: Serve as a bridge between design, product, engineering, and marketing teams, ensuring seamless integration of design principles into product development and brand communication.

User-Focused Innovation: Promote user research and data-driven design methodologies to continuously enhance user experience across all platforms.

Design Decisions Based on Market Insights: Leverage deep cryptocurrency market knowledge to guide design choices, ensuring products meet and surpass user needs.

Design Culture Advocate: Encourage a culture of creativity, teamwork, and ongoing development within the design team, fostering innovative solutions that challenge industry norms.

Requirements

Expertise in Cryptocurrency Design: Minimum 7 years of design experience, including at least 3 years in leadership positions, preferably related to crypto or fintech. A portfolio demonstrating excellence in crypto UI/UX and graphic design.

Visionary Strategist: Demonstrated ability to develop and execute a holistic design strategy that aligns with business objectives and user requirements.

Leadership and Collaborative Skills: Proven track record in assembling and leading high-performing design teams. Strong collaboration skills across departments for cohesive project outcomes.

Innovative Problem-Solving: Strong creative and problem-solving abilities, with a proven track record of innovative design thinking.

Excellent Communication Skills: Outstanding communication and presentation capabilities, proficient in translating design concepts and strategies for diverse audiences.

Educational Background: Bachelor's or master's degree in Design, Human-Computer Interaction, or a related field. Additional certifications in blockchain or design thinking are beneficial.

About Token Metrics

Token Metrics is an AI-powered cryptocurrency research firm utilizing artificial intelligence to create Crypto indices, rankings, and price forecasts. Serving a wide range of clients globally, from individual investors to Crypto fund managers across over 50 countries.

HR Assistant Job Description

Token Metrics is seeking a skilled HR assistant with excellent administrative and communication abilities. The ideal candidate should possess strong organizational and time management skills, as well as the ability to follow instructions accurately and multitask in a fast-paced environment.

To be successful in this role, HR assistants must demonstrate exceptional conflict management and decision-making skills, along with a solid understanding of employee relations, staffing management, and payroll and benefits administration. Top candidates will excel in problem-solving, scheduling, and the recruitment process.

The duration of the Token Metrics internship program is 3 months. It is an evaluative unpaid internship with the possibility of return offers, depending on the company's needs.
Responsibilities
Assist with all internal and external HR inquiries and requests.

Maintain digital and electronic employee records.

Serve as the main contact for benefit vendors and administrators.

Support the recruitment process by identifying candidates, conducting reference checks, and issuing employment contracts.

Manage calendars for the HR management team.

Ensure completion of compensation and benefit documentation.

Assist with performance management procedures.

Coordinate meetings, interviews, and HR events; prepare agendas.

Arrange and coordinate training sessions and seminars.

Conduct employee orientations and update new hire records.

Produce and submit reports on HR activity.

Process payroll and resolve any payroll errors.

Complete termination paperwork and conduct exit interviews.

Stay up-to-date with current HR trends and best practices.
Requirements
Bachelor's degree in human resources or a related field (essential).

Familiarity with labor law and employment equity regulations.

Strong HR administrative and people management skills.

Knowledge of payroll practices.

Thorough understanding of HR functions and best practices.

Exceptional written and verbal communication skills.

Ability to work under pressure and meet tight deadlines.

Proficient in email, MS Office, and related business and communication tools.

Excellent organizational and time management abilities.

Strong decision-making and problem-solving skills.

Meticulous attention to detail.

Capability to accurately follow instructions.
About Token Metrics
Token Metrics helps crypto investors create profitable portfolios using AI-based crypto indices, rankings, and price predictions.

Token Metrics serves a diverse customer base, including retail investors, traders, and crypto fund managers in over 50 countries.

Token Metrics is searching for a resourceful individual to join our team as a Business Development Specialist. In this role, you will play a crucial part in expanding our business and improving our branding efforts. As a Business Development Specialist, your responsibilities will include building connections with industry experts, nurturing customer relationships, and securing business deals.

To excel in this position, you should possess extensive experience in business development strategies and marketing. Successful Business Development Specialists are skilled at identifying and capitalizing on lucrative business opportunities.

Responsibilities

Conducting detailed analysis and expanding business operations to ensure sustained growth.

Monitoring revenue streams and identifying potential avenues for increased profitability.

Evaluating and enhancing sales, marketing, and branding strategies.

Identifying and cultivating new business areas based on consumer behavior.

Analyzing competitors to capture a larger market share.

Strengthening client relationships and forming industry partnerships.

Researching and creating networking opportunities to attract new clients.

Negotiating and finalizing business deals that drive consistent revenue.

Collaborating with Sales, Marketing, and Management to align strategies aimed at revenue growth.

Assessing and providing recommendations on potential joint ventures, mergers, and acquisitions.

Requirements

Bachelor's Degree in Business Development, Marketing, or related field.

Preferred: Master of Business Administration (MBA) Degree.

Previous experience as a Business Development Specialist in a related industry.

Proficiency in integrated business management and CRM software, including Salesforce.

Advanced knowledge of business development, marketing strategies, and brand expansion.

Demonstrated ability to identify profitable business opportunities and target potential clients.

Strong analytical skills to analyze market trends and competitor behavior.

Excellent relationship-building skills to maintain client connections and establish industry partnerships.

Competency in negotiating and closing business deals.

Ability to offer insights on potential joint ventures, mergers, and acquisitions.

Exceptional interpersonal and communication skills.

About Token Metrics

Token Metrics is dedicated to assisting crypto investors in building profitable portfolios through the use of artificial intelligence-driven crypto indices, rankings, and price predictions.

With customers spanning more than 50 countries, our clientele ranges from individual retail investors and traders to cryptocurrency fund managers.

Overview

We are in search of a talented graphic designer to become a part of our creative team. The role entails designing various materials for both digital and traditional media platforms. The ideal candidate is a motivated self-starter who can generate innovative ideas and exhibit exceptional attention to detail.

Role and Responsibilities

Develop design concepts by conducting thorough research on relevant topics and resources.

Create visual representations of concepts through the arrangement of art, including dimensions, typography, and styles, seeking approval as necessary.

Produce final artwork using various tools and software.

Collaborate with external agencies, web designers, marketing teams, printers, and other team members as required.

Contribute to group projects by completing tasks assigned.

Engage with clients to discuss design and layout requirements.

Generate a wide array of graphics and layouts encompassing product illustrations, logos, and websites utilizing design software such as Photoshop.

Review finalized layouts and propose enhancements when needed.

Qualifications

Bachelor’s degree in graphic design or closely related field.

Prior experience in graphic design or a related field.

Demonstrated graphic design proficiency showcased in a robust portfolio.

Proficient in desktop publishing tools such as Photoshop, InDesign Quark, and Illustrator.

Keen eye for visual composition.

Effective time management capabilities and a record of meeting deadlines.

Open to giving and receiving feedback for continual improvement.

Understanding of marketing, production, website design, corporate identity, packaging, advertising, and multimedia design.

Familiarity with computer-aided design applications.

About Token Metrics

Token Metrics is dedicated to assisting cryptocurrency investors in constructing lucrative portfolios through AI-powered crypto indices, rankings, and price forecasts.

Our clientele spans a diverse range, including individual investors, traders, and crypto fund managers, across over 50 countries.

Token Metrics is seeking a dynamic individual to fill the role of a UI/UX Designer responsible for crafting the UI and UX design of various digital assets. The ideal candidate will focus on enhancing usability, usefulness, and visual design to elevate the online user experience.

The UI/UX designer will exhibit a keen interest in providing innovative solutions to UI/UX design challenges, staying informed about the latest practices and trends in user experience design and interface technologies.

Responsibilities

Conduct thorough research on user experience design needs for our digital assets.

Formulate a robust UI/UX design strategy for the brand.

Develop top-notch UX design solutions including wireframes, visual designs, flow diagrams, storyboards, site maps, and prototypes.

Create UI components & tools like navigation menus, search boxes, tabs, and widgets for digital assets.

Conduct tests on UI elements such as CTAs, banners, page layouts, designs, flows, and links for landing pages.

Collaborate effectively with marketing teams and internal/external designers to deliver tailored digital user experiences.

Offer insights on UX research methodologies and testing activities to analyze and forecast user behavior.

Uphold style standards related to typography and graphic design.

Requirements

Bachelor's degree and a minimum of 2 years' experience in UI/UX design for digital products or services.

Portfolio showcasing professional UI/UX design work for web and mobile platforms.

Proficiency in technologies/software including Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.

Strong team player with the ability to work independently.

Excellent written and verbal communication skills.

Effective multitasking and time-management abilities to prioritize tasks.

About Token Metrics

Token Metrics is an AI-powered cryptocurrency research firm utilizing artificial intelligence to develop Crypto indices, rankings, and price forecasts. Serving a broad client base ranging from retail investors and traders to Crypto fund managers across over 50 countries.

We are in need of a skilled graphic designer to join our dynamic team. The ideal candidate will be responsible for creating a broad range of designs for both digital and traditional mediums. The successful candidate must be proactive, possess a flair for innovative ideas, and demonstrate impeccable attention to detail.

Responsibilities

Develop design concepts by researching relevant information and materials.

Present design ideas through samples of art layout, sizing, typography, and style for approval.

Produce final artwork utilizing necessary tools and software.

Collaborate with external partners, art providers, web developers, marketing teams, printers, and team members when required.

Contribute to collective goals by completing assigned tasks.

Interact with clients to understand and deliver on layout and design requirements.

Generate various graphics and designs for product images, logos, and websites using design software like Photoshop.

Review and recommend enhancements on final designs as needed.

Requirements

Holds a bachelor’s degree in graphic design or a related field.

Previous experience in graphic design or a relevant role.

Demonstrable design skills showcased in a strong portfolio.

Proficient in essential desktop publishing software such as Photoshop, InDesign, Quark, and Illustrator.

Keen sense of visual composition.

Excellent time management abilities with a strong focus on meeting deadlines.

Open to giving and receiving constructive feedback.

Familiarity with marketing, production processes, web design, brand identity, packaging, advertising, and multimedia design.

Proficiency in computer-aided design tools.

About Token Metrics

Token Metrics is dedicated to supporting crypto enthusiasts in constructing lucrative portfolios by utilizing AI-driven crypto indices, rankings, and price predictions.

The platform serves a wide array of customers, ranging from individual investors and traders to crypto fund managers spanning across 50+ countries.